These terms apply when you place an order from your gallery. A summary is also shown at checkout.

Before you pay

• Check your cart before payment to make sure it holds the images you want.
• The due date for print orders is shown in your gallery email / at the top of your gallery.

Changes and refunds

• Digital downloads are not refundable on a change of mind, because they are available to download straight away.
• You can change the images chosen for prints within 24 hours of ordering, as long as the print order due date has not passed.
• After the print order due date, printed images cannot be changed.
• If your package includes a digital file of a printed image, that image choice cannot be changed.

Digital files

• Digital images are high-resolution JPG files, 18 inches on the longest side, suitable for prints up to 16 x 24 inches.
• RAW files are never supplied.
• Please download your files to a desktop or laptop computer straight after purchase. They can be downloaded until 31 December of the year of purchase. After that they are archived, and a fee of $25 applies to retrieve them.

Using your photos

• Purchased images are for personal use only. Any other use needs our written permission, and a fee may apply.
• You may share purchased photos on your own social media. Please do not add filters or edit them. We would appreciate a tag: @redcherryimages

Printing your digital files

• We recommend a professional print lab for correct colour and quality. See our tips on printing your digital files.
• Avoid large crops, as print quality drops noticeably.
• We are not responsible for print results from non-professional print outlets, or from files that were not downloaded at full resolution.

Class photos

• Class photos are supplied as an 8 x 10 inch print only, never as a digital file.
• Please do not share class photos publicly on any platform. They show the names and images of other children, which you do not have permission to share.

Unpurchased images

• Screenshots, prints, copies or shares of gallery images you have not purchased are not permitted. All images are protected by copyright.