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FAQ for Parents
What do I need to do for photos to be taken of my child ? Step 1: Fill out the registration form by clicking HERE. Registration is required PRIOR to photo days. Registration gives us permission to photograph your child. Without registration - no photos are taken individually of your child. A deposit fee may or may not be required depending on your centre. If a deposit is required - it is given as credit to purchase a package after you see your photos.
What are the prices of Photo Packages/ Prints ? We have packages to suit all budgets.
- Single digital files - $25 each OR they discounted eg 5 digital files for $75.
- Print Packages starting from a competitive $38
- Group Photo Prints - $35 (discounted with any package purchase)
- Keepsake Album packages containing a mix of different images from your gallery in 5 x 7 inch Prints + matching digital files
- Individual items such as single prints, enlargements and photo gifts
- For a FULL list of Package prices - see your centre's registration page.
- Siblings at same centre: Packages are priced PER CHILD. A package is required to be selected per child and combining photos into one package is not permitted. Sibling photos of children together are placed into one child / or the youngest child's photo gallery to be ordered within that child's photo package selected.
What if my child is absent on Photo day ? We understand that sickness/unforseeable circumstances occur. As we are at the centre for usually more than 1-2 days there may be an opportunity to come in whilst we are still at the centre. Please Contact Us to reschedule your child's photos during our time at your centre. If we have finished our photo sessions at your centre we may be able to come back on 1 occasion only (depending on availability) and an upfront fee is required (with credit towards purchases) for your child to be photographed in this instance.
What should I dress my child in for photo day ? The best photos are not always about fancy clothes but rather about seeing your child's happy beautiful face. Nice clean clothes are really all that’s needed. If you have specific instructions - please note it in your registration form and/or let the class teacher know. We cannot retake photos without a payment of $25 as a reshoot fee if we are not aware of a clothing request. eg - Jumpers off for photos in winter. Click HERE to read our blog post for lots of tips for Preparing your child for photo day.
Do you take Sibling photos ? Yes, absolutely ! We love capturing the interactions and love between siblings. If your siblings are both/all enrolled at the centre - we photograph them at some point during the morning that you have selected for photos. SIBLINGS (both/all enrolled at the centre) PHOTOS ARE TAKEN ON THE YOUNGEST CHILDS SCHEDULED PHOTO DAY.
Can I include siblings that are not at the centre ? At some centres we offer sessions with OLDER school age siblings only. This is time permitting and MUST be booked in with us on registration. There will be the option on the registration form if we are offering this at your child's kindy/ centres. Fees apply. Contact admin@redcherryimages.com.au if you need further information about this. There is a $35 deposit fee for this session that is given as credit towards your purchase.
PLEASE NOTE: We do not photograph siblings NOT enrolled at the centre that are younger than school age due to time constraints and other factors. Please arrange a family session on a weekend for this service. Our priority is to capture children registered at the centre plus possibly older school age children for sibling photos only.
Do we photograph Friendship photos ? Yes, by special request only for Kindy age children. This is a unique service to Red Cherry Images. Due to privacy rulings, I need written permission (an email is fine) from parents of both/all children in the friendship photo as photos are shown in both/all galleries of children in the friendship photo. Please arrange this ahead of time to avoid disappointment.
What if my child does not want to be photographed / is shy ? As our service allows more time with each child this often gives the opportunity for your child to warm to us during the morning. Sometimes a smile may not happen but a cute expression might – or we may capture them doing an activity they love. For the nursery/toddler age - we do our very best to capture them whilst they are awake during the morning session. If they are sleeping we come back to them at a later time slot in the morning of the session.
Ordering Photos
What if I have lost my email or haven't received my email with photo viewing details ? No worries, just email admin@redcherryimages.com.au and let us know your child’s centre, class and FULL NAME and we will get back to you with a new one.
I am confused about ordering online ? If you are having troubles accessing your child's online gallery or working out how to add items to the cart Click HERE for more detailed ordering instructions. Phones and Ipad's display the cart a little differently and can be trickier to use - so where possible please use a desktop/laptop computer to order. Phones are great for most things - ordering photo packages with multiple photo options - not so much ! To make life easier - pop on to a bigger screen and your ordering experience will be much easier.
How can I pay for my photos ? Payment is done by credit card in the online cart. The system will direct you to the secure payment page to pay via Credit Card. Direct bank deposit is also available - just select - Pay via Direct Deposit at checkout and it will guide you through the process of how to pay. If paying by direct deposit - please make sure you deposit the same day as the order - as cut off time for print orders do still apply. Cash payments are not accepted as ordering is done online. All prices are INCLUSIVE of GST.
How do I redeem my registration deposit ? Click here for instructions.
How long do I have to order printed photos ? The due date for orders will be notified by email AND at the top of your photo gallery. We also send a few emails to remind families + SMS messages. There is a 10 day ORDERING PERIOD after the galleries open so please ensure you place your order by the due date. Orders received by the due date are delivered complimentary to the centre for collection. We do one complimentary delivery only to the centre.
What happens if I don't order by the due date ? A postage/late fee of $15 applies and your order is posted out to you within 28 days . Please ensure you do order by this date in order to avoid this fee.
I purchased digital files but have not received them ? Your digital images are sent automatically after purchase to the email address that you entered at checkout. Firstly - check your junk/spam/other mail folder (particularly Hotmail accounts) to see if it landed there. Second - make sure you are checking the email you ordered with. If you still cannot locate an email contact admin@redcherryimages.com.au and we will send a new link.
When do I receive my printed photos ? Photo prints and packages IF ordered by the due date will arrive at your centre approximately 2-3 weeks after the PRINT CLOSING DATE .
I have forgotten to download my purchased digital photos? It is recommended that you download straight after purchase. It's easy to forget otherwise. The link will still be active to download within the same calender year. All photos are removed from online storage at the end of the year. You will need to pay an administration fee for them to be sent to you after this timeframe. Please backup any photos to a 2nd location to avoid loss of files. See our blog post Tips for Downloading Files
I ordered digital files - where can I get them printed ? We have lots of recommendations for printing your digital files. See our blog post HERE
My out of state relatives would like to order Prints - can they be posted ? Yes that is absolutely okay - but please be aware that postage will be charged according to location and amount of images as delivery is only complimentary to your child's centre. The alternative is that you purchase them for your relatives and send yourself - or the best option is to order digital files to avoid the postage fees.
